Expertise networks are specializations of an organization social network. They consider not only how people are socially arranged but also what expertise they have and trade.
By examining expertise networks, we can investigate how organizational members find other people to answer their questions and obtain the information needed for completing their work activities.
Since knowledge and information flows along these expertise networks, augmentations of the expertise networks could improve organizational knowledge and expertise. Many augmentations are possible. For example, one could facilitate knowledge transfer along the existing social network by providing new communication media or spaces. One could
construct systems to bring together new expertise networks, either by finding those interested in a particular topic or by constructing ad-hoc teams with the required knowledge. One could even imagine ad-hoc expertise networks, where agents
located people with the required knowledge on an on-going basis. 数据挖掘工具
For the last two years, we have been focusing on suitable augmentations of these expertise networks by either creating new clusters of expertise to solve an immediate problem or by appropriately routing inquiries as needed. Our group is conducting three studies in this area:
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