Sr. Research Associate
Base $80k-$105k
For Fortune 500 Firm in far north burb – Chicago, IL
No relo allocation; must be US Citizen, PR, Green Card or TN Visa
Holder
Position Description This position is critical to the
success of the Customer Research Group and will participate in the
planning, development, implementation and analysis of research to
support Customer Satisfaction, Product Expansion and New Services.
Under direction of the Customer Research Manager, this person will
execute key marketing research activities. This role will have one to
two Research Associates reporting directly to him/her and will be
responsible for overseeing these individuals.
Participates in the planning, development, implementation and
analysis of customer marketing programs. Under direction of the
Customer Research Manager, executes key marketing activities
including research, analysis, planning, and communication. Serves as 数据挖掘研究院
an internal consultant to business partners on business issues that
require timely research with sound recommendations that are both
insightful and actionable.
Major Responsibilities:
• Applies project management techniques across a variety of research
projects or components of larger, more complex longitudinal studies
in order to deliver timely and effective results.
• Identifies research needs and works with marketing teams to develop
and execute a research plan. Under the guidance of the Customer
Research Manager, has extensive involvement in all aspects of
research including customer, channel, competition, product, services,
marketing, branding and pricing.
• Conducts analysis of market data and customer information,
identifying patterns, trends and translating those into actionable
objectives and tactics.
• Provides recommendations to manager to incorporate into the
integrated planning process.
• Writes proposals, designs questionnaires and qualitative research
guides, prepares research reports and presents actionable and
insightful recommendations to business partners.
• Selects and manages research suppliers and inspects and approves
invoices regarding specific research projects.
• Has accountability for adherence to budget and meeting timelines.
• Interprets research results and facilitates ongoing two-way
communications to internal and external partners. (including
presentations, white papers and other communications vehicles)
Position Requirements • Day-to-day management of projects,
including the analysis, reporting and presentation of results
• Identifies research needs in a proactive and consultative manner,
working with business partners to address these issues
• Provides actionable and insightful summaries to business partners
that go beyond reporting of findings to that of solving problems
• Establishes solid and productive working relationships with
individuals across the company at various levels of the organization
• Interprets research results and facilitates ongoing two-way
communications to internal and external partners
• Leads Research Associates by example and assists in elevating image
of the group
• Monitors the activities of his/her projects, ensuring timely and
actionable reporting of results
• Manages a staff of 1-2 Research Associates, developing and guiding
individuals as appropriate
• Has accountability for and adherence to budget and meeting
timelines
• Bachelor's Degree required, preferably in Marketing Research,
Marketing or Statistics; Master's Degree in these fields a plus
• 7+ years of research or related consulting experience required,
preferably on both the vendor and client side 数据挖掘实验室
• Has the ability to establish and sustain strong customer 数据挖掘实验室
relationships and effectively balance customer needs with those of
the business
• Has a history managing large-scale marketing studies such as
customer satisfaction, brand image, mystery shopping, etc.
• Possesses effective time management skills
• Has a proven track record of taking data to insight
• Has previous experience managing people
• Has excellent verbal and written communication skills, including
stand-up presentations
• Possesses a broad business perspective, preferably in a B2B
environment
• Has cross-functional orientation and the ability to work
successfully in a matrix organization
• Has experience in working as part of a team to achieve common goals
Interested candidates please e-mail resume and cover letter to:
Linda@BentonSearch.com
