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In addition to the TV giveaway, prizes such as free iPods and a 5% discount on all purchases during the football season were also offered dur颅ing the promotion. The promotion also resulted in more than $100,000 in related product sales. 数据挖掘研究院

Timing is key for motivation

As part of the campaign, Second Act also encouraged participants to invite friends and family and sent invitations to a variety of football chat rooms. ???The key to a good social e-mail campaign is to know how your audience spends their time and to create messaging and interactive games around things that are important to them, so they will get engaged and share it with their friends,??? O"Gorman explains. 数据挖掘实验室

But just creating a social campaign is not always enough ??? a hook to create stakes in the campaign may be necessary to make people respond in a timely manner. ???The trickiest part of using e-mail for community build颅ing is timing,??? O"Gorman points out. ???If you just create a message board where people can go anytime, they may not feel the urgency to go right away. But if you create a time-sensitive event, people are motivated to participate in the moment.???

In the future, Second Act plans to use more interactive games within its e-mail program. They will include a mix of social interactions to make the Second Act shopping experience more personal.

???With this campaign, our custom颅ers literally began to call us by our first name and we called them by theirs,??? Redetzke recalls. ???It was a tremendous way to connect with them in a way that was not designed to create a sale implicitly, but by cre颅ating a connection increased ROI for sales directly attributable to people in the program.???

数据挖掘实验室

1. Get engaged. Find an onlineactivity that encourages recipients to engage with each other. ???A typi颅cal advergame isn"t enough to har颅ness this phenomenon,??? she says. 数据挖掘研究院

2. Go for viral appeal. O"Gorman suggests letting your recipients ???do your acquisition for you when颅ever possible,??? with activities tied into communities like sports. 数据挖掘研究院

3. Introduce urgency. ???Activity level is spurred by deadlines,??? she explains. Without that sense of urgency, she adds, marketers struggle with social outlets like bulletin boards.

TOUCHDOWNS 数据挖掘研究院

1. Don"t forget your focus. Your activity should be product-logical, as Second Act"s was by connecting its HDTV products to what sports fans enjoy. 数据挖掘研究院

2. Stay away from self-promotion. An audience maydisengage if your company"s messaging balance appears heavily weighted towards promo颅tional content.

数据挖掘研究院

3. Don"t oversend. As with all e-mail campaigns, ???Do what you can to moderate the number you send out in any given time period,??? she says. 数据挖掘研究院

Create By Any-Extract(WL-AE) 数据挖掘研究院